FAQs

FAQs - Active Ascend

How can I contact Active Ascend? You can email us at activeascend@gmail.com, where our customer service team will be happy to help you with whatever you need!

Do you offer your services worldwide? Yes, we serve clients worldwide.

Where are your services based? Our services are based in the United Kingdom.

Can I change or cancel my service order? As we aim to process service orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be cancelled for a full refund after it is received.

Can I change or cancel my digital artwork order? As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my service order be processed? All service orders are handled and processed by our team. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date.

When will my digital artwork order be processed? All digital artwork orders are handled and processed by our team. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date.

How long will it take to receive my digital content? The delivery time for digital content varies based on the service plan you select. You will receive your digital content within the agreed timeframe as specified in your service plan.

How long will it take to receive my digital artwork? Digital artwork delivery times may vary. You will receive your digital artwork within the agreed timeframe as specified at the time of purchase.

What if I don't receive my digital content or artwork? If you don't receive your digital content or artwork within the agreed timeframe, you are eligible for a full refund.

Will I be charged with customs and taxes? As our services and digital artwork are digital, no customs or import taxes apply. However, please be aware that you may be subject to VAT or other local taxes depending on your location.

How do I return an item? Please contact us at activeascend@gmail.com for any issues regarding your digital content or artwork.

What if the digital content or artwork I received is incorrect or defective? Please contact us if you have received digital content or artwork that is incorrect or defective. Include your order number and details of the issue upon receiving your content. We will do our very best to resolve your case as soon as possible.

When will I receive my refund? All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of the cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.