Shipping Information - Active Ascend

Shipping Information

At Active Ascend, we strive to provide clear and comprehensive shipping information for our digital content services and digital artwork products. Please review the details below to understand how we manage and deliver your orders.

Digital Content Services

Delivery Method: All our digital content services, including video content creation, SEO optimization, and strategic planning, are delivered electronically. You will receive your digital content through email or a designated download link, as specified in your service plan.

Processing Time:

• Orders are processed between Monday and Friday.
• Processing time is typically 1-3 business days from the order date.
• Please allow extra time for your order to be processed during holidays and sale seasons.

Delivery Time:

• The delivery time for digital content varies based on the service plan you select.
• You will receive your digital content within the agreed timeframe as specified in your service plan.

Order Confirmation: Once your order is processed, you will receive a confirmation email with details about the delivery schedule and access to your digital content.

Changes and Cancellations:

• You must request any changes or cancellations within 12 hours of ordering.
• All requests after this time will be denied.
• Your order can be cancelled for a full refund after it is received.

Digital Artwork Products

Delivery Method: Digital artwork purchases are delivered electronically. You will receive your artwork via email or a download link.

Processing Time:

• Orders are processed between Monday and Friday.
• Processing time is typically 1-3 business days from the order date.
• Please allow extra time for your order to be processed during holidays and sale seasons.

Delivery Time:

• Digital artwork delivery times may vary. You will receive your digital artwork within the agreed timeframe as specified at the time of purchase.

Order Confirmation: Once your order is processed, you will receive a confirmation email with details about the delivery schedule and access to your digital artwork.

Changes and Cancellations:

• You must request any changes or cancellations within 12 hours of ordering.
• All requests after this time will be denied.
• Your order can be returned for a full refund after it is received.

General Information

Customer Support: If you have any questions or concerns about your order, please contact our customer service team at activeascend@gmail.com. We are happy to assist you with whatever you need.

Refund Policy: If you don't receive your digital content or artwork within the agreed timeframe, you are eligible for a full refund. Refunds will be credited to your original form of payment. Please refer to our FAQs for more information on refunds.

Customs and Taxes: As our services and digital artwork are delivered electronically, no customs or import taxes apply. However, please be aware that you may be subject to VAT or other local taxes depending on your location.

Important Note: Please ensure that your email address is correctly entered at the time of purchase to avoid any delays in receiving your digital content or artwork. Check your spam or junk mail folders if you do not see your order confirmation in your inbox.

We appreciate your business and look forward to delivering high-quality digital content and artwork to meet your needs. Thank you for choosing Active Ascend.